Terms and Conditions

Terms and Conditions

Ratification of the Agreement:
To be a member of the Customer Service – Mokhalasati’s web-site, first of all it is required that you fill in the registration form and then agree and undertake to comply with the provisions of the user agreement for the customer Service - Mokhalasati. By filling in and ratifying the registration form or getting any services or purchasing by using the Customer Service – Mokhalasati’s system, the user agrees to be bound by the user agreement of the Customer Service – Mokhalasati.
You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that all persons who access the website through your Internet connection are fully aware of these website terms completely and that they comply with them. By viewing, using, accessing, browsing, or submitting any content or material on the site, you accept and agree to these Terms of Use as a binding legal agreement between you and the customer Service - Mokhalasati, without limitation or qualification. The term "you" or "You" shall refer to any person or entity, who views, uses, accesses, browses or submits any content or material to the site.
If you do not agree to these Terms of Use, then you should not use the site by all means. The customer Service – Mokhalasati, reserves the right to modify these Terms of Use at any time without prior notice. You agree that each visit you make to the site shall be subject to the then-current Terms of Use, and your continued use of the site now or following modifications in these Terms of Use confirms that you have read, accepted, and agreed to be bound by such modifications.
The terms and conditions apply to the customer Service – Mokhalasati’s website and its associated applications on iPhone, iPad, Android, and/or any mobile or tablet site platforms.

Description of Services:
The customer Service – Mokhalasati allows its members who ratify the agreement to order online directly from its web-site or the mobile application or by calling the service over the phone.
The customer Service – Mokhalasati provides you with an easy way to communicate your orders till receiving the final product of the service which you will place by signing the service agreement with the customer Service – Mokhalasati.
The purpose of this site is to provide a simple, efficient and convenient service to consumers and linking them to all services that are provided and allowed within the Arab Republic of Egypt that enable The customer Service – Mokhalasati to processes all requested services by its customers, which does not required the physical presence of the customer by himself.
We have created the website and the related mobile application to be the electronic hub of for all personal transaction services within the geographical territory of Egypt, which could be ordered and delivered at the end of the service to and from anywhere all over the world. Hence, the customer Service – Mokhalasati is just an electronic service application aims to deliver its customers with all needed services which would be ordered and paid in advance either by electronic payment or in cash.
The customer Service – Mokhalasati does not interfere in any way with the processes and procedures applied or requested to be applied by the concerned authorities. Whereas, the customer Service – Mokhalasati does not bear any responsibility whatsoever towards such procedures, and is not liable or interfering with the determination of either the time needed  and/or the cost of service by anyhow.
 The customer Service – Mokhalasati is only offering its customers vide its website or the related mobile application with the service of the personal representative officer that concerned with furnishing the customer with the personal transactions service and delivering the final product to the address specified during the signing off the agreement. Accordingly, the responsibility of setting and applying the service procedures and processes will be laying in full on the concerned authorities and at no responsibility and/or liability whatsoever on the customer Service – Mokhalasati.
However, it is important for users to understand that the customer Service – Mokhalasati does not in any way independently verify the credentials, representations or the policy of procedures issued and applied by any of the concerned authority either quantitative or qualitative that are shaping and resulting in the final product of such service. The concerned authority bears full and sole responsibility for setting and applying the procedures to process and deliver the chosen service and it is the customer responsibility to verify such procedures by visiting the concerned authority website to understand the applied procedures, cost of service and time needed accordingly.
The Customer Service – Mokhalasati does guarantee and bear no responsibility by anyhow towards the procedures, time and cost of service, which shall be governed by the concerned authority policy of procedures. By accepting this terms and condition, you are freeing The Customer Service – Mokhalasati from any responsibility and/or liability for any further service, action, transaction or product, which might result by ordering any service from the Customer Service – Mokhalasati’s website and/or the related mobile application.
Customers must make themselves comfortable through information provided by the concerned authorities on the website or as requested by the customer directly as to the timing and costing, as well as to their compliance with applicable laws.
Customers are solely responsible for verifying the accuracy of delivery addresses, and the Customer Service – Mokhalasati shall have no liability or responsibility for any such erroneous addresses. However, the Customer Service – Mokhalasati will do its utmost effort to meet the delivery time specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will try our best to inform you, once becoming aware of an unexpected delay.

How to Make and Proceed with the Order:
Once you have selected any of the services shown by the Customer Service – Mokhalasati’s website, you will be given the opportunity to submit your order by clicking on “Checkout” button. Please note it is important that you check the information that you entered and correct any errors before clicking on the “Checkout” button since once you click on this input errors can’t be corrected. On receipt of your order, the Customer Service – Mokhalasati will begin processing your order and we will send a message on the final page that your order has been received and it is under processing as of date of receiving your order and collecting the upfront cost of service. In case any payment you had made is not authorized you will be returned to the previous page on the website and we shall not be obliged to provide the services.

Order Cancellation:
You have the right to cancel your order ONLY before processing your payment. Our service-costing model had been built to offer the customer with the primitive cost of service that covers the determination of the proposed procedures, service timing and total cost of service. Such primitive cost of service is non-deductible, non-refundable even in case of cancelling the service by the customer.
Before proceeding with the service, the Customer Service – Mokhalasati shall offer the customer with the total cost of service for his approval and collecting the total cost upfront in advance. This payment is not refundable once it has been approved by the customer and processed accordingly.
While every effort is made to ensure offering accurate procedures, pricing and costing are maintained, we reserve the right to cancel any order that is based on inaccurate information received from the customer.
An order may be subsequently cancelled by the Customer Service – Mokhalasati upon receiving all documents and correspondences from the customer due to the incompliance with the applied regulations or its insufficiency or due to any legal, administrative and/or procedural reason which would result in stopping the processes after starting it.  the Customer Service – Mokhalasati reserves the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation. You will be eligible only to receive the remaining amount of the received payment after calculating the actual cost of service occurred up to date of service cancelation.

Membership Regulations:
Any member of the Customer Service – Mokhalasati has a “user name” and “password” which are determined by the member herself/himself. The "user name" is personal to the member and the same “user name” is not given to two different members under any condition.
The “password” is only known by the user. The user can change the password at any time. It is solely under the responsibility of the user to select and protect the password. the Customer Service – Mokhalasati is not liable for any problems, which may arise from the use of password. the Customer Service – Mokhalasati might inform the user about any new service, which might take place within the user’s area and from which the user may benefit, by emails. On the other hand, the Customer Service – Mokhalasati does not share the user information with third party companies. However, the phone number and e-mail address may be shared with the concerned authorities for the purpose of registration and service activation- if any.
in order to connect the user to the services, which require a membership of the Customer Service – Mokhalasati, the user must enter the user name and password. This process is called “login” to the Customer Service – Mokhalasati.
By using this site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify the Customer Service – Mokhalasati immediately in case of any changes happened to your personal information by updating your member profile on the site or by contacting us.
By accepting these terms and conditions, you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
You are not allowed to register multiple memberships for use by the same person. Violation of this clause or any of these terms and conditions may result in termination of your membership. You will bear all related consequences whatsoever.
Members' passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities, information and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.
You may not use the site for any unlawful or unauthorized purpose, including without limitation to:

  • Distributing any unlawful, libellous, abusive, threatening, harmful, obscene or otherwise objectionable material.

  • Transmitting material that constitutes a criminal offense, results in civil liability or otherwise breaches any laws, regulations or codes of practice.

  • Interfering with any other persons use or enjoyment of the site.

  • Damaging, disabling or impairing the operation of this site or attempting to gain unauthorized access to this site or to networks connected to it, through hacking, spoofing or other such similar means

Member’s Responsibilities:
During the use of the services of the Customer Service – Mokhalasati, the member accepts and undertakes:
The information in the registration form is correct; in the conditions that this information is required the member is the only responsible for any losses which may arise from any misinformation or inadequate information (ex. forgetting the password); and in these cases his/her membership may be terminated.
The member is the sole responsible for all personal ideas, opinions, statements set forth by the member while using the services of the Customer Service – Mokhalasati. Also, responsible for all the files uploaded to the Customer Service – Mokhalasati and the personal information sent, and that in no way the Customer Service – Mokhalasati shall be held liable for these files, not to access any services provided in the Customer Service – Mokhalasati unauthorized and in any way other that the one identified by the Customer Service – Mokhalasati. The member shall not change the software in any way; not to use the software, which is identified as being changed; and to indemnify the Customer Service – Mokhalasati for all material and moral losses in the event the member does not comply with the aforementioned articles. The Customer Service – Mokhalasati shall not be responsible for any damages, which may arise from reading of data belonging to any members by any unauthorized people, not to send any messages, which are threatening, immoral, racially and contrary to the Laws of country and/or international agreements, any correspondences, titles, nicknames posted to the context shall not be contrary to the rules of public morality, good manners and laws, not to harass and/or threaten other users, or any of the Customer Service – Mokhalasati’s live chat personnel. The member also, shall not act in a way affecting the use of services by other users, not to post, print, distribute, circulate any amoral, inappropriate and unlawful materials and information, which may give harm to the names of any people or institutions, not to advertise, sell or offer to sell any products or services, engage in any activities such as survey, competition or chain letter, not to send any information or programs, which may give harm to the information or software in the computers of other users.
All of the records or materials obtained by using the services of the Customer Service – Mokhalasati, are within the consent of the user; the user shall be absolutely responsible for any damages, loss of information or other losses caused by them in the user’s computer; the user shall not demand any compensation for any losses arising from the use of the service, not to use the services of the Customer Service – Mokhalasati for any commercial and advertising purposes without obtaining the consent of the Customer Service – Mokhalasati.
By accepting the terms of using the Customer Service – Mokhalasati site, the user accepts and agree that:

  1. the Customer Service – Mokhalasati may monitor all system at any time or continuously

  2. the Customer Service – Mokhalasati may use its system for commercial purposes,

  3. the user is not permitted to mail any information which is forbidden legally and circulate any mails which do not have authorization to be sent such as chain mail, malicious software, etc.,

The user himself/herself is bearing sole responsibility not to record and misuse any personal information belonging to others, The member himself/herself is responsible for all kinds of acts made under the “username”, The clients must pay the service fee, which is notified previously upfront and in advance prior proceeding with the service; otherwise the service shall not be proceeded by anyhow. The user himself/herself is committed not to access the site or services using a third-party's account/registration without the express consent of the account holder; not to use the site for illegal purposes; not to commit any acts of infringement on the site or with respect to content on the site; not to use the site to engage in commercial activities apart from sanctioned use of the Customer Service – Mokhalasati’s services; not to copy any content, including, but not limited to the concerned authorities list of service and third-party reviews, for republication in print or online; not to create service reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the site; not to attempt to gain unauthorized access to other computer systems from or through the site; not to interfere with another person's use and enjoyment of the site or another entity's use and enjoyment of the site; not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or not to disrupt, interfere with, or otherwise harm or violate the security of the site, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the site or affiliated or linked sites (including those of the concerned authorities).
All users who are minors in the jurisdiction, in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the website. If you are a minor, you must have your parent or guardian read and agree to this Agreement prior to you using the website. By accepting the terms of use of the Customer Service – Mokhalasati’s site, you confirm that these terms and conditions had been inspected and accepted by their parent.
Credit or Debit cards used in placing orders through the online payment gateway on the Customer Service – Mokhalasati’s website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction at no responsibility whatsoever on the Customer Service – Mokhalasati.

Visitors Behaviours and Obligations:
Other than personally identifiable information, which is covered under the Customer Service – Mokhalasati’s Privacy Policy, any material you transmit or post to this website or application will be considered non-confidential and non-proprietary. the Customer Service – Mokhalasati will have no obligations with respect to such material. the Customer Service – Mokhalasati and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use that material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.
You are prohibited from posting, uploading or transmitting to or from this website any material that:
     i.      Breaches any applicable local, national or international law;
   ii.      Is unlawful or fraudulent amounts to unauthorized advertising; or contains viruses or any other harmful programs.
You are not permitted by anyhow to misuse the website (including by hacking). Any comments or feedback that you submit through the website must not:
     i.      contain any defamatory, obscene or offensive material; promote violence or discrimination; infringe the intellectual property rights of another person;
   ii.      breach any legal duty owed to a third party (such as a duty of confidence);
 iii.      promote illegal activity or invade another’s privacy;
 iv.      give the impression that they originate from us; or be used to impersonate another person or to misrepresent your affiliation with another person.
The prohibited acts listed in the above paragraphs are non-exhaustive. You will pay and compensate the Customer Service – Mokhalasati for all costs and damages, which it incurs as a result of you breaching any of these restrictions.
the Customer Service – Mokhalasati will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of the above paragraph.

Prohibited Activities:
You may not access or use the website for any other purpose other than that for which the Customer Service – Mokhalasati makes it available. The website is for the personal use of users only and may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by the Customer Service – Mokhalasati. In case of any prohibited activities committed by the user, the company has the right to suspend, block or terminate the user's membership and prevent his access to log in the service. Prohibited activities include but not limited to the following:

  • criminal or tortuous activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, copyright infringement, patent infringement, or theft of trade secrets;

  • Advertising to, or solicitation of, any user to buy or sell any products or services, unless authorized by the Customer Service – Mokhalasati;

  • Systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from the Customer Service – Mokhalasati;

  • Making any unauthorized use of the Customer Service – Mokhalasati services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email;

  • Engaging in unauthorized framing of or linking to the website;

  • Transmitting chain letters or junk email to other users;

  • Using any information obtained from the website in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent;

  • Engaging in any automated use of the system, such as using scripts to add friends or send comments or messages, or using any data mining, robots or similar data gathering and extraction tools;

  • Interfering with, disrupting, or creating an undue burden on the website or the networks or services connected to the website;

  • Attempting to impersonate another user or person;

  • Using the username of another user;

  • Selling or otherwise transferring your profile;

  • Using any information obtained from the website in order to harass, abuse, or harm another person;

  • Using the Customer Service – Mokhalasati’s service as part of any effort to compete with the Customer Service – Mokhalasati or to provide services as a service office, alternative service provider or authorized agent or whatever;

  • Deciphering, decompiling, disassembling or reverse engineering any of the software comprising or in any way making up a part of the website;

  • Attempting to bypass any measures of the website designed to prevent or restrict access to the website, or any portion of the website;

  • Harassing, annoying, intimidating or threatening the Customer Service – Mokhalasati entity through any medium of communication or to any of its employees or agents engaged in providing any part of the Customer Service – Mokhalasati services to you.

  • Displaying an advertisement, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the website on behalf of that person, such as posting blogs or bulletins with a commercial purpose;

  • Deleting the copyright or other proprietary rights notice from any Contribution or the Customer Service – Mokhalasati Content;

  • Using the website in a manner inconsistent with any and all applicable laws and regulations.

  • Any other suspected malicious activities on the Customer Service – Mokhalasati website or applications.

Authorities of Site Management:
The Customer Service – Mokhalasati may temporary suspend or completely cease the system operation at any time.
The Customer Service – Mokhalasati shall not have any responsibilities against the members of the Customer Service – Mokhalasati or any third parties due to the temporarily suspension or completely cessation of the system operation.
The user name and password shall be submitted to the clients by the Customer Service – Mokhalasati for his approval, after the filling of the application parts. The Customer Service – Mokhalasati may prevent its clients who have filled in all parts or have connected although they have passwords from having a new password or from using their passwords for an indefinite period of time, if it is deemed necessary by the Customer Service – Mokhalasati.
The Customer Service – Mokhalasati does not warrant that its services shall be provided on time in a secure and complete way, the results obtained from the services shall be correct and reliable, and that the service quality shall meet the expectations.
The Customer Service – Mokhalasati has the right to back-up and delete all or some of the files and messages, which are provided by the members during the use of services for some periods deemed suitable by the Customer Service – Mokhalasati. The Customer Service – Mokhalasati shall not be held responsible for back-up and /or delete processes.
The Customer Service – Mokhalasati has the ownership and copyrights arising from the ownership of the information, documents, software, designs, graphics … etc., which are produced by itself and/or bought from outside.
The Customer Service – Mokhalasati’s services are limited to the current availability of list of services provided to the Customer Service – Mokhalasati by the concerned authorities. However, the Customer Service – Mokhalasati is not responsible for any service, which might be ordered by the customer and not delivered by the concerned authorities due to unavailability.
The Customer Service – Mokhalasati has right to post any information, documents, software, designs, graphics, etc. (such as the messages, poets, reports/news, file posted to the bulletin board), which are generated and uploaded to the system by the members and/or the concerned authorities whatsoever. The Customer Service – Mokhalasati might transmit them to another place within the site deemed as appropriate by the Customer Service – Mokhalasati. It is probable that this information is copied and/or posted by or to other users. In such cases, the users shall not demand any royalty from the Customer Service – Mokhalasati whatsoever.
The obligation to change the information in relation to the service’s procedures, timing and cost of service, which are provided to sell in the Customer Service – Mokhalasati, belongs to the concerned authorities. In the event of any misinformation relating to the time, price and service’s procedures, the Customer Service – Mokhalasati may correct this mistake or by cancelling the order. The Customer Service – Mokhalasati shall not bear any financial, administrative, legal and/or contractual responsibility whatsoever.
The Customer Service – Mokhalasati may provide transition for a member to other websites. In this case, the member agrees that the Customer Service – Mokhalasati shall not be responsible for the context of the websites, which the member may access through its site.
The Customer Service – Mokhalasati may make any changes in the implementation of this agreement, and amend the existing articles or add new articles for the purpose of complying with any technical necessities and legislation, which shall come into being in the future.
The Customer Service – Mokhalasati may change any service, which does not require a form of membership. The Customer Service – Mokhalasati may provide additional services, change some of the services partially or completely, or transform into a periodical payment service at its sole discretion.
This site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.
 
Guidelines for Participants:
User’s reviews are approved from whom are having direct relation with the Customer Service – Mokhalasati. Reviewers must have had a self-experience with the Customer Service – Mokhalasati, and that his opinion or comment is not heard or transmitted.
The Customer Service – Mokhalasati is not obligated to approve reviews on the site. A subset of the potential reasons for rejection are:

  • Offensive Language: Profanity, abusive, racist, and hate language is not tolerated in our interactive sections.

  • Irrelevant or non indicative content.

  • Discrimination based on the grounds of religion, race, gender, national origin, age, marital status or disability.

  • References to illegal activity or uncorrelated references towards society’s traditions and values.

  • Conflicts of interest: Service providers are not allowed to post negative reviews. Violation of this might result in permanent removal from our website.

  • Allegations of code of practices violations.

  • Outdated and obsolete information.

Reviews are not endorsed by The Customer Service – Mokhalasati, and do not represent the views of The Customer Service – Mokhalasati, our parent companies, our subsidiaries. The Customer Service – Mokhalasati does not assume liability for any review or for any claims, liabilities or losses resulting from any use of our sites, or information on our site.
Reviews are owned by The Customer Service – Mokhalasati exclusively in perpetuity. We have the right to reproduce, modify, translate, transmit, and/or distribute all materials relating to reviews. The Customer Service – Mokhalasati is under no obligation to pay the author or anyone else for their reviews.

Pre-ordering Credit:
The pre-ordering credit is a service that allows users to buy credit through the Customer Service – Mokhalasati website or mobile application and use this credit to place electronic payment orders with ease without having to refer to the payment gateway every time users wish to pay through the electronic gateway payment facility.
User may buy the Customer Service – Mokhalasati’s credit for any desired amount (minimum US$ 10 and maximum of US$ 100).
The Customer Service – Mokhalasati’s credit will be available to customers through the website and through the mobile applications/mobile site channels.
Users may buy the Customer Service – Mokhalasati’s credit only via the electronic payment gateway service available through The Customer Service – Mokhalasati’s website and the mobile applications.
The user may use the Customer Service – Mokhalasati’s credit only to pay for the bulk orders from any seller that hasn’t electronic gateway payment facility. Hence the Customer Service – Mokhalasati’s credit could be utilized to pay for such orders.
The user can benefit from this service only if he/she has registered for an account with the Customer Service – Mokhalasati.
The purchased credit / balance will always be available for the user through ‘My account’ page specific to every registered user.
Upon checkout the user may use the Customer Service – Mokhalasati’s credit to pay for order/s that offer electronic gateway payment facility, if the balance remaining on The Customer Service – Mokhalasati’s credit is not sufficient to execute the transaction, the user has the following options:

  1. The user may top up the credit via the Customer Service – Mokhalasati online payment gateway to proceed with the transaction

  2. The user has the option to checkout the order/s via the electronic gateway payment facility directly.

  3. The user has the option to pay for the order/s using cash prior delivery option.

The user may use The Customer Service – Mokhalasati’s credit to purchase gift vouchers. The Customer Service – Mokhalasati’s credit can’t be refunded. However, it could be transferred to his account to cover any of other service upon which the user has to write officially to The Customer Service – Mokhalasati customer service email (customercare@mokhalsati.com) requesting amount transfer. Such transfer of the Customer Service – Mokhalasati’s  credit is done to the customer’s account only within 24 hours from date of receiving the refund request by email.
The Customer Service – Mokhalasati’s credit is not a credit facility and there is no interest on such the Customer Service – Mokhalasati’s credit.
There are no fees on The Customer Service – Mokhalasati’s credit.
The Customer Service – Mokhalasati’s credit belongs solely to the user who is the owner of the account and cannot be used or transferred to or by any person or entity other than the holder of the account.
The Customer Service – Mokhalasati has the right to review the Customer Service – Mokhalasati’s credit data for monitoring and internal reporting purposes.
The Customer Service – Mokhalasati has the right to stop this service at anytime without disclosing the reasons for doing so, however all customers rights and credits are protected and preserved.
  
Gift Vouchers:
The Customer Service – Mokhalasati’s gift voucher is a service that enables users to buy an advanced balance gift voucher from The Customer Service – Mokhalasati and send this voucher to a friend to place electronic gateway payment orders through The Customer Service – Mokhalasati.
Terms and Conditions:
User may buy the gift voucher for any desired amount (minimum KD 5 and without a maximum limit).
Gift vouchers will be available to customers through the website and through the mobile applications/mobile site channels.
Users may buy gift vouchers credit only via The Customer Service – Mokhalasati’s payment gateway service or through The Customer Service – Mokhalasati’s credit available using The Customer Service – Mokhalasati and through the mobile applications/mobile site channels specific to The Customer Service – Mokhalasati.
Customers can buy the gift voucher only if registered with an account on The Customer Service – Mokhalasati.
The registered user can buy the specified gift voucher after specifying the gift amount and after providing the name, email address of the recipient and an email will be sent to both the buyer and the recipient as a notification of this transaction.
If the recipient was not registered with The Customer Service – Mokhalasati, the recipient of the gift voucher has to register to benefit from this gift voucher after clicking on the verification link in the notification email. Upon registering an account, the gift voucher will automatically convert into his Customer Service – Mokhalasati’s credit with the same gift voucher amount.
If the user has an account with the Customer Service – Mokhalasati, then upon clicking on the verification link in the notification email, the recipient will be able to see the gift voucher on his/her ‘My Account’ and the gift voucher will be automatically converted into his Customer Service – Mokhalasati’s credit with the same gift voucher amount.
All terms and conditions of The Customer Service – Mokhalasati’s credit apply for this service.
The buyer may not ask for a refund for the gift voucher amount upon completing the transaction except for the case in which the recipient has never received the gift voucher after a month from the purchase date. In this case, the buyer may refund the amount.
In case of a gift voucher refund (terms and conditions apply), the buyer should write an email request to this email:
customercare@mokhalasati.com
and the refund process will take place within 24 hours from the date the request was received.
In case the gift voucher has been used by the beneficiary, neither the buyer nor the beneficiary can ask for a refund for the purchased gift voucher.
The Customer Service – Mokhalasati has the right to review the gift voucher data for monitoring and internal reporting purposes.
There are no fees or on The Customer Service – Mokhalasati’s gift vouchers.
The Customer Service – Mokhalasati’s credit is not a credit facility and
there is no interest on The Customer Service – Mokhalasati’s credit.
The Customer Service – Mokhalasati has the right to stop this service at anytime without disclosing the reasons for doing so, however all customers rights and credits are protected and preserved.

Agreement Termination:
The Customer Service – Mokhalasati may terminate this agreement unilaterally at any time.

Restriction for Non-Personal and/or Non-Commercial Use:
You agree that the consequences of commercial use or re-publication of content or information of the Customer Service – Mokhalasati may lead to serious and incalculable monetary compensation that may not be a sufficient or appropriate remedy and that The Customer Service – Mokhalasati will be entitled to temporary and permanent injunctive relief to prohibit such use.

Service’s Delivery:
During the delivery of the final product of the requested service, if the customer is not available in the address specified in the system, the final product of the service ordered by the customer shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a service to an address where he/she does not exist.

Refund Policy:
The Customer Service – Mokhalasati takes customer satisfaction very seriously. In the case of problems with your serviceorder, please contact the Customer Service – Mokhalasati through our live chat or call us on our hotline number and we will assist you accordingly. In appropriate cases, if you have already been billed by the Customer Service – Mokhalasati, we will issue full or partial refunds. In the following cases: if we could not proceed with your order in full or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.

Method of Payments:

  1. Customer can choose between different payment methods provided on the platforms, either by Cash in advance or vide our electronic gateway payment facilities which is accepting all debit cards, credit card and/or ATM cards.

  2. The Customer Service – Mokhalasati reserves the right to provide other payment methods or to no longer offer certain payment methods.

  3. Customer bindingly chooses the payment method when placing the respective order, provided that the customer chooses an online payment method, the payment will be processed by an external online payment provider cooperating with the Customer Service – Mokhalasati.

  4. Card data will be stored for future orders by the external online payment providers, on the condition that the customer has given consent to the storage and future usage.  

  5. Customer is obliged to ensure sufficient cover of the respective account or, when using credit card, to use the credit card only within the card transaction limit. Customer has to refrain from causing unauthorized debit charge backs.

 Service’s Price & Payments:
Once your order has been accepted, this represents an agreement between you (the customer) and the Customer Service – Mokhalasati, where every party is fully responsible for his obligations under the terms and conditions of this agreement.
Cash payments are made directly to the Customer Service – Mokhalasati in advance in order to proceed with the order. If you have chosen to pay with credit or debit card on the Site then the transaction is processed by the Customer Service – Mokhalasati as your representative in front of the concerned authorities. Delivery charges are calculated per order that include all official payment as per the official receipts from the concerned authorities. It also include the indirect payment such as the cost of photocopying documents, tips … etc. and the direct cost of service that cover the transportation, delivery, … etc. on top of that we will add the cost of administration as calculated by the Customer Service – Mokhalasati.
The Customer Service – Mokhalasati will provide its customers with a detailed invoice that shows the cost of service to enable the customer choosing the suitable method of payment at his convenient.
Debit / Credit Cards:
Please read the terms of use and disclaimers of this agreement carefully before using Debit / Credit Cards:
The customer is liable to pay by cash in advance for the cost of service according to either the preliminary or the final invoice, which will be issued upon specifying the needed service and upon the chosen method of payment. The concerned authority may – on its own discretion – apply extra charges of what had been specified in the final invoice or in case extra special or general service would be requested by the customer during the service’s processing. The customer will be informed upon within a reasonable time of such extra payment which should be collected prior delivering the final product on the specified customer’s address. 
Once the service is ordered, the service’s cancelation is not allowed but as per the terms shown by the conditions of this agreement. In case, the cancelation is permitted under the conditions of this agreement, the customer refund procedure - after deducting the preliminary cost of service –might take 2-7 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the final agreed amount. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.
Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers to enable reaching them whenever needed.
No reimbursement will be allowed or offered by the Customer Service – Mokhalasati in case of incomplete service or service termination whatsoever. The Customer Service – Mokhalasati will be responsible ONLY to refund the partial payment whenever applied under the conditions of this agreement.
Credit or Debit cards used in placing orders through the online payment gateway on the Customer Service – Mokhalasati’s website or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.
The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.

Validity of Site Management Records:
In the disputes, which may arise in relation to this agreement, the member agrees, states and warrants that any bookkeeping entry, microfilm, microfiche and computer records constitute a valid, binding, absolute and exclusive evidence; this article has the characteristics of an evidential contract, and that the member waives in advance all kinds of objections to the specified records of the Customer Service – Mokhalasati and the right to tender an oath in relation to the fact that these records are kept in due form.

Governing Law and Competent:
These Website Terms shall be governed by and construed in accordance with the applicable law in the united Arab of Emirates. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts of Dubai.

Enforcement:
If any part of these Terms of Use is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions of these Terms of Use. No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

Licensing:
The Customer Service – Mokhalasati grants you permission (which may be revoked at any time for any reason or no reason) to view the site and to download, email, share via social networking or print individual pages from the site, in accordance with these Terms of Use and solely for your own personal, non-commercial use, provided you do not remove any trademark, copyright or other notice contained on such pages. No other use is permitted.
You may not, for example, incorporate the information, content, or other material in any database, compilation, archive or cache. You may not modify, copy, distribute, re-publish, transmit, display, perform, reproduce, publish, reuse, resell, license, create derivative works from, transfer, or sell any information, content, material, software, products or services obtained from the site, except as specifically noted above. Except as specifically authorized by the Customer Service – Mokhalasati, you may not deep-link to the site for any purpose or access the site manually or with any robot, spider, web crawler, extraction software, automated process or device to scrape, copy, or monitor any portion of the site or any information, content, or material on the site. The Customer Service – Mokhalasati reserves all of its statutory and common law rights against any person or entity who violates this paragraph. You may not link or frame to any pages of the site or any content contained therein, whether in whole or in part, without prior written consent from the Customer Service – Mokhalasati. You may become a "fan" of the site or share links to the site via social networking technology reference on the site. Any rights not expressly granted herein are reserved.

Intellectual Property Rights:
The content on the website )the Customer Service – Mokhalasati) and the trademarks, service marks and logos contained therein ("Marks") are owned by or licensed to the Customer Service – Mokhalasati, and are subject to copyright and other intellectual property rights under the United Arab of Emirates and international conventions.
The Customer Service – Mokhalasati’s content, includes, without limitation, all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics. All the Customer Service – Mokhalasati’s graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, common law trademarks or trade dress of the Customer Service – Mokhalasati in the united Arab of Emirates and/or other countries.
The Customer Service – Mokhalasati 's trademarks and trade dress may not be used- including as part of trademarks and/or as part of domain names- in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of the Customer Service – Mokhalasati.
The Customer Service – Mokhalasati Content on the website is provided to you "AS IS" for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners.
Systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from the Customer Service – Mokhalasati is prohibited.
Provided that you are eligible to use the website, you are granted a limited license to access and use the website and the Customer Service – Mokhalasati’s content and to download or print a copy of any portion of the Customer Service – Mokhalasati’s content to which you have properly gained access solely for your personal, non-commercial use.
The Customer Service – Mokhalasati reserves all rights not expressly granted to you in and to the website and the Customer Service – Mokhalasati’s Content and Marks. If you download or print a copy of the Customer Service – Mokhalasati’s content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with the security related features of the website or features that prevent or restrict use or copying of any of the Customer Service – Mokhalasati’s content or enforce limitations on use of the website or the Customer Service – Mokhalasati’s content therein.

Contribution License:
By posting contributions to any part of the website, you automatically grant - and you represent and warrant that you have the right to grant - to the Customer Service – Mokhalasati an irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide license to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such contributions for any purpose, commercial, advertising, or otherwise, on or in connection with the website or the promotion thereof, to prepare derivative works of, or incorporate into other works, such contributions, and to grant and authorize sub licenses of the foregoing. The Customer Service – Mokhalasati has the right, in our sole and absolute discretion, to:

  1. edit, redact or otherwise change any contributions,

  2. (ii) re-categorize any contributions to place them in more appropriate locations or

  3. (iii) pre-screen or delete any contributions that are determined to be inappropriate or otherwise in violation of this Agreement.

Links to and from Other Websites:
As a courtesy to you, the site may offer links to other websites. Some of these websites may be affiliated with the Customer Service – Mokhalasati, while others are not. The Customer Service – Mokhalasati is not responsible for the contents of any website pages created and maintained by organizations independent of the Customer Service – Mokhalasati. Visiting any such third-party website pages is at your own risk. The Customer Service – Mokhalasati has no control of these third-party website pages, nor can it guarantee the accuracy, completeness, or timeliness of information in third-party website pages. Your use of such information is voluntary, and your reliance on such information should be made only after independent review. References to commercial products or services within any such third-party website pages do not constitute or imply an endorsement by the Customer Service – Mokhalasati. By using the site, you acknowledge that the Customer Service – Mokhalasati is responsible neither for the availability of, nor the content located on or through any third-party website pages.

Liability Limitation:
To the extent permitted by law, the Customer Service – Mokhalasati provides this site and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this site, or that it will be timely or error-free, that defects will be corrected, or that the site or server that makes it available are free of viruses or other harmful components.
Subject to the previous paragraph, neither the Customer Service – Mokhalasati nor the Customer Service – Mokhalasati’s directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this site. Nothing in these terms shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.

Indemnity:
You agree to indemnify and hold the Customer Service – Mokhalasati, its parents, subsidiaries and affiliates, agents, officers, directors, or other employees harmless from any claim, demand, or damage (whether direct, indirect, or consequential), including reasonable attorneys' fees, made by anyone in connection with your use of the site, with your submissions, with any alleged infringement of intellectual property or other right of any person or entity relating to the site, your violation of these Terms of Use, and any other acts or omissions relating to the site.

Disclaimer:
The information, content, product, services, and materials available through the site (whether provided by the Customer Service – Mokhalasati, you, other users or other affiliates / third parties), including without limitation, service’s orders, submissions, text, photos, graphics, audio files, videos, and links, are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied.
To the maximum extent permitted by law, the Customer Service – Mokhalasati disclaims all representations and warranties, expressed or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance